The limits of AI: why human connection will always matter more
In a world dominated and overwhelmed by screens and constant ‘connection’, it can be easy to feel distant from ourselves and others. This post explores how therapy offers a space to rediscover authentic human connection – and why real presence matters more than ever
AI has its uses (and limitations)
Everywhere we look, artificial intelligence (AI) is becoming more woven into daily life. From chatbots that answer questions to apps that claim to offer emotional support, technology is learning to listen, respond and even imitate empathy. For many people, that can feel either impressive or deeply unsettling – or perhaps both.
AI can certainly be a useful tool. It can remind us to take a break, track our moods and/or offer practical information about our mental health. For those waiting to access therapy or who want to start reflecting between sessions, it can even provide moments of relief. These tools have a place, for sure – and for some, they might even open a door to thinking differently about the way they’re living their life or their wellbeing.
But there’s a world of difference between understanding emotions and truly feeling them.
And that’s where the limits of AI begin.
What can’t be replicated
In my experience, therapy isn’t about information or advice. It’s about what happens when two humans meet in a shared space – a space that allows for silence, nuance, honesty, emotion and so much else. This work unfolds not through algorithms but through relationship.
In therapy, what heals isn’t simply being told what’s wrong or how to fix it. It’s being felt with – in other words, being seen, heard and understood in all your complexity. When you speak (or don’t speak) and another person responds with genuine presence, something shifts. This can’t be coded, automated or simulated.
A chatbot can recognise patterns in language. It can even mimic empathy in tone. But it doesn’t feel anything. It doesn’t notice your tears, your breath, your silence, or the subtle ways you hold yourself when you’re speaking about something painful, complicated, hopeful or joyful. Human connection – with all its messiness, awkwardness and beauty – is the foundation of real healing.
Why connection matters
We’re wired for relationship. From birth, our nervous systems develop through connection with others. When we feel safe with someone, our bodies calm; when we feel unseen, they tighten. This is why therapy can be so powerful – because it’s a relational process that helps us re-learn safety, trust and self-compassion… always in connection with another person.
AI can’t offer that. It can mirror back our words, but it can’t offer a genuine nervous system response – the sense of another person being with you, moment by moment.
In a world that often pushes us towards speed, efficiency and digital interaction, therapy can be a slow, human antidote. It’s a space to rediscover what it means to be in real connection – the kind that doesn’t judge or rush (or reduce you to data that can be used or sold for others’ gain).
Finding balance
The rise of AI doesn’t have to be something to fear. Used thoughtfully, technology can support reflection and widen access to mental health information. But we need to hold on to the truth that emotional healing happens between humans.
So while AI might help us understand ourselves in new ways, it’s the human connection – imperfect, alive and embodied – that helps us feel ourselves again. And that’s something no machine can replicate.
If you’re longing for a more human kind of support…
If you’re feeling disconnected, stuck or overwhelmed, therapy with me offers a space to slow down and reconnect – with yourself and with others. Learn more about how I work or get in touch to arrange a free 20-minute introductory call.